Privacy Policy

At The Serenity Suite we do all we can to respect your right to privacy and the protection of your personal information.

The information we use and where we get it from - We collect various types of personal information, such as name and contact details and also any relevant information about your health, in order to provide you with treatments safely.  This information would have been provided by you.

Your rights - You have a number of legal rights to control what we do with your information, such as asking us to tell you what information we hold about you and obtain a copy of it, correct or update information that is wrong, stop using your information in certain circumstances, stop sending you marketing material or send some of your data to someone else for them to use.

How we use your information - We use your information to provide to you with information on products and services, offers and events, and to ensure the safety of your treatments.  We also use it to comply with laws and regulations that apply to us and to protect our business and customers.

Sharing your information outside The Serenity Suite - We keep your information confidential and will only share your information outside of The Serenity Suite, if necessary, for example with our insurers.

Marketing - We will send you information relating to products, services and offers that may of interest to you, unless have told us not to.  If you no longer want to receive these communications, you can tell us at any time by emailing, calling/texting 07759 995537 or writing to The Serenity Suite, Clay House, Deans Hall Business Park, Oak Road, Little Maplestead, Essex, CO9 2RT.  We will not share your information with third parties without your permission.

How long we keep your information - For insurance purposes, we are required to keep your information for up to seven years from your last visit to us and in the case of minors, from the time they reach 18 years.

Security - We are committed to ensuring that your information is secure and remains confidential and accurate in order to protect you and us.